I did not receive the password reset link in my email inbox. What should I do?

Step 1: Check your email Spam, Junk, or Promotion Folder. Sometimes, automated emails may be delivered to these folders instead of your main inbox. 

Please ensure you are checking the same email address you used during registration or course enrollment. If you enter a different email address, you may not receive the password reset link.

Step 2: Wait for the countdown to end, then click the Send Reset Link button to request again. 

Step 3: If you have tried several times and still have not received the reset link, close the active browser tab, then clear your browser cache and cookies. 

Step 4: Open a new browser tab and go back to the LMS login page: www.10alytics.io/login 

Step 5: Click Forgot Password, enter your registered email address, and click Send Reset Link to try the password reset process again. 

Step 6: If you have checked all folders, cleared your browser cache and cookies, and tried again but still have not received the reset link, please contact support:  help@10alytics.io with the following details:

• Your full name
• Your registered email address
• The course you enrolled for
• A screenshot of the issue, if available