This is usually caused by one of a few things: a weak internet connection, a browser cache issue, or a temporary network glitch. Work through the steps below in order.
Follow these steps below to troubleshoot and resolve the issue.
Step 1 - Check your internet connection: Make sure your internet connection is stable. You can try switching to a stronger Wi-Fi network or using mobile data.
Step 2 - Close the current browser tab: Close the tab where the video is not playing.
Step 3 - Clear your browser cache and cookie: Click the three dots at the top-right corner of your browser, go to “Settings”, click Privacy and security, and select Delete browsing data, then click Delete data.
Step 4 - Refresh your browser: Refresh the LMS page and wait a few seconds for the video to load properly.
Step 5 - Open a new browser tab: After clearing your cache and cookies, open a fresh browser tab.
Step 6 - Log in again: Go back to the LMS login page: www.10alytics.io/login and Log in with your registered email address and password.
Step 7 - Play the welcome video again: Return to the welcome video section and click play.
If the result is still the same, try the following:
- Use a different browser, such as Google Chrome, Microsoft Edge, or Safari.
- Try using another device, such as a phone, tablet, or laptop.
- Turn off any VPN if you are using one.
- Wait a few minutes and try again.
Still not working?
Contact support at help@10alytics.io with:
- Your full name
- Your registered email address
- The course you enrolled for
- The device and browser you're using
- A screenshot or screen recording of the issue, if you can get one
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